“This saves a huge amount of time and resources, and eliminates the need for additional servers and maintenance. With OneLogin, we rolled out Office 365 to 4600-plus users across 35 offices in half an hour. DISYS selected OneLogin because of the solution’s ability to streamline and simplify the integration of new cloud apps into the company’s complex Active Directory environment while providing secure SSO and real-time provisioning for users, regardless of location or device.
- Refer to the product lifecycle table on your Product Support Page or Knowledge Base for more information.
- Please access this page from a non-restricted device to complete this download.
- You can review the release notes or search the Knowledge Base on the Support Portal using your Defect Identifier to see if the issue has been addressed.
- DISYS selected OneLogin because of the solution’s ability to streamline and simplify the integration of new cloud apps into the company’s complex Active Directory environment while providing secure SSO and real-time provisioning for users, regardless of location or device.
OneLogin enables us to move at the speed of the cloud, making it easy
Assistance from Support will be limited to helping ensure that the product’s functionality which enables the addition of customizations is functioning as expected. Alternatively, you may obtain guidance through product specific community sites or the Support Knowledge Base.Advanced AssistanceIf more thorough and detailed assistance is needed to design and develop customizations, we recommend that you engage our Professional Services Organization or fully certified partners to assist. Their expertise in designing customized solutions will ensure customers receive maximum value and product adoption. Our training courses will equip you with the necessary knowledge and ability to design and implement effective changes to our products. For more detail on the training services available, please refer to Training & Certification Services .Maintaining CustomizationsCareful consideration should be given to all customizations during future migration or upgrade exercises to new product and platform versions.
What is typosquatting? A simple but effective attack technique
After an initial analysis, dyc onelogin OneLogin found 150 defects in its codebase; within two months they were all removed. After that, the decision was made that no security bug should remain in the code for longer than 48 hours after discovery, regardless of prioritization or seriousness. In the wake of the 2017 breach, OneLogin has adopted a security-first principle within everything the company does. “The cultural mindset was something that I knew I was going to have to change coming on board,” Brooks says. We will make feature prioritization tradeoffs, and they will always optimize for security first.” Potential customers disengaged until they actually learned more and figured out whether we were actually going to be able to survive.
- If you are unable to upgrade or migrate your product prior to its end-of-life, we offer a Continuing Support service to provide you with one year of limited support beyond your software’s end-of-life or end-of-support date.
- Automatically grant, change or remove access across applications based on user roles.
- “The cultural mindset was something that I knew I was going to have to change coming on board,” Brooks says.
- It is our policy to provide support and fixes in current versions of our products when you are under a current support agreement.
- It’s not just us looking at our stuff, but that we have the entire community working with us, hacking us, pushing us to get better.”
Product Life Cycle
If you are interested in submitting product enhancement requests, you can do so by creating a case with support. When we receive a product enhancement request, the Support Engineer will work to define and clearly document the request. Once documented, the request will be submitted into the enhancement review system, the identification number will be provided to the submitter, and the support case will be closed. The information below represents the most common issues customers are encountering or recent resolutions to help you trouble shoot your Product. Technical Support has reviewed all the support information and has identified the most popular helpful tips and how to videos or articles to ensure you get the most out of your Product.
AI-driven security with built-in predictive insights
Customizations policy for Software and Hardware productsA customization indicates functionality and configurations added to a product that are not provided as part of the core product release and, as such, would be outside the scope of normal support and maintenance. Customizations may take the form of new or modified scripts used within or alongside our products, as well as additional functionality such as custom reports, dashboards, rules, automated actions, etc. developed by you, your partners, or our Professional Services Organization.Support and CustomizationsWe do not perform or maintain customizations. The design and development of customizations to our products is your responsibility.
“You’ve got to be extremely transparent with your customers and be honest about the fact that in most cases, you don’t know really what’s happened within the first 48 to 36 hours,” says Brooks. “Your first information is probably wrong, and being clear with the customers about what you do know and what you don’t know is important.” This was the second incident, occurring less than a year after the company suffered a separate breach in which an attacker was able see information stored in its Secure Notes service in cleartext. By creating multiple instances of the company’s infrastructure to perform reconnaissance, the attacker gained access to database tables that contained information about users, apps, and various types of keys. OneLogin staff shut down affected instances and affected AWS keys within minutes of detection, but the attack had been active for around seven hours up to that point. On the other hand, Equifax’s response to its 2017 breach was labelled a “haphazard and ill-conceived dumpster fire” by Brian Krebs.
As well as usage rates, including monthly active users, monthly authentication attempts, and top applications used. OneLogin managers help ensure adoption of all key services related to OneLogin. “Security is still thought of in many circles as nice to have, but it’s a must have, and anybody that doesn’t think that way is probably on the road to an issue of their own,” Brooks continues. “Regardless of whatever past practices led to a breach or to the issues that you’re having right now, you’ve got to realize that security decisions need to take priority over all other IT decisions, because you will lose trust with the customer, and I don’t care which business you’re in.” If your issue is determined to be a defect in the product, it is recorded in our defect tracking system, a unique Defect Identifier (ID) will be provided to you and the support case will be closed. Notifications of new product releases will be emailed to you as long as you who have configured your profile to receive product notifications.
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The company took over a month to reveal the breach and the terms of service of the website dedicated to responding to the incident included a waiver for joining any future class action lawsuits. Regional software license agreement applicable to your use of the software is available below (including software preinstalled on hardware or made available to you by download, disk media or otherwise, at no additional cost).Click here to find your regional agreement. Product Management will review the open enhancement requests on a periodic basis and consider them for inclusion in a future product release. Product enhancements will not be considered or implemented in current or prior product releases. There is no guarantee that a specific enhancement request will be implemented in a future version of our product. It is at our discretion if a certain enhancement will be offered for an additional charge or as a chargeable option.
Below is a list of the recommended software along with any documentation that will help with the install process to bring your product to the version referenced. Please access this page from a non-restricted device to complete this download.
Inside Black Hat: Andy Ellis on vendor buzzwords, AI hype, and the future of the CISO role
We provide full details of all systems requirements, together with platform and third-party product versions supported with our products, in the Release Notes published for each product. These include operating system versions, service pack levels, mail clients or server versions, database versions, browsers and other related technology supported and at which particular version level our products have been formally tested and certified to run against. The support of future platform versions, new service packs and other related technologies would be taken into consideration and addressed during the regular product maintenance and release cycles of our products. This provides ongoing upward compatibility of our products as used in customer environments. It should be noted therefore that there could be a delay between the availability of the latest platform technology release or service patch, and the product version certified to operate against this.
Once an organization starts to learn exactly what has happened, it’s important to develop a clear action plan around what you are doing and will do, when it is going to be done by, and provide names of who within the executive team is leading these actions. “Giving very specific dates and very specific names within the executive teams gives the customers a sense of not just that you know what happened and that you know how to fix it, but also that sense of accountability and that it’s actually going to get done and there’s actually going to be a change.” Whatever the state of investigation might be, he says it’s important to have an ongoing conversation with customers to give them predictability around timelines for when you think you might know more and share information as it becomes available.
Despite that setback, the company has recovered and recently secured a new round of funding, thanks in part to learning from its mistakes and showing customers how it has changed its security posture since then. Support Policy on VirtualizationVirtualization is a technique for hiding the physical characteristics of computing resources from the way in which other systems, applications or end users interact with those resources. It is able to make a single physical resource, such as a server, operating system, application or storage device, appear to function as multiple logical devices. It can also make multiple physical resources such as storage devices or servers appear as a single logical resource. As a result virtualization enables IT departments to increase the utilization of resources, increase high availability, and simplify back-up, systems administration and recovery procedures.